When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
The information we will collect about you includes:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice will collect your personal information:
We sometimes share your personal information:
with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers these third parties are required to comply with APPs and this policy
Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.
Your personal information may be stored at our practice in various forms. A patient health record may be solely electronic, solely paper based, or a combination (hybrid) of paper and electronic records.
Our practice stores all personal information securely. Our practice ensures that our practice computers and servers comply with the RACGP computer security checklist and that:
Electronic data transmission of patient health information from our practice is in a secure format.
Our practice acknowledges patients may request access to their medical records. A patient may make a request verbally at the practice, via telephone or in writing e.g. fax, email or letter. No reason is required to be given. The request is referred to the patient's doctor. We will discuss with the individual what information they want access to, and the likely fees, before undertaking their request for access.
Our practice will takes reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing to the practice manager.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
Patients have a 'right to complain' and where possible patients and others are encouraged to raise any concerns directly with the practice team who are trained to make sure patients of the practice feel confident that any feedback or complaints made at the practice will be handled appropriately.
We believe most complaints can be responded to and resolved at the time the patient or other people such as carers (relative, friend other consumer) makes them known to us.
You may also contact the Office of the Australian Information Commissioner ("OAIC"). Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002. You can aslo contact the Health Care Complaints Commission, Locked Mail Bag 18, Strawberry Hills NSW 2012. Ph. 1800 043 159.
This information compiled by
Royal Australian College of General Practitioners